E2bet Malaysia Terms & Conditions – Complete Platform Usage Guide

These Terms & Conditions ("Agreement") constitute a legally binding contract between you ("Member" or "User") and e2bet ("Platform", "We" or "e2bet"), which operates an online betting and casino platform accessible via e2bet-khelo.net and all associated subdomains.

In this Agreement, the following terms shall have the meanings as defined below:

• "Platform" refers to the entire website, mobile application, software, and services provided by e2bet.
• "Account" refers to a member account registered with e2bet to access the Platform's services.
• "Balance" refers to the total MYR (RM) credit balance available in your Account at any given time.
• "Bonus" refers to free credits, free spins, or any other financial benefit granted by e2bet to a Member subject to specific conditions.
• "Betting" refers to any gambling activity conducted through the e2bet Platform, including slots, Live Casino, Sports Betting, and other available games.

This Agreement applies to all services provided by e2bet, including but not limited to slots, Live Casino, Sports Betting covering Malaysia Super League and EPL football, badminton, cricket, e-sports, and all other games offered on the Platform from time to time.

To use e2bet's services, you must register a valid account. The registration process requires you to provide accurate, complete, and up-to-date information. e2bet reserves the right to request identity verification at any time via official documents such as a MyKad, passport, or other accepted identification.

The eligibility requirements for registering and using the e2bet Platform are as follows:

• Aged at least 18 years of age on the date of registration.
• Not be on any self-exclusion list or gambling prohibition list imposed by any relevant authority.
• Register using your own real identity – registration on behalf of another person is strictly prohibited.
• Only permitted to hold one (1) account only per individual. Duplicate accounts will be closed and balances may be confiscated.
• Providing valid bank or e-wallet details that are in your own name for deposit and withdrawal purposes.

E2bet is not liable for any losses arising from inaccurate or false registration information provided by a member. All information submitted during registration and throughout your use of the Platform must be truthful, and you are responsible for keeping it up to date should any changes occur.

All financial transactions on e2bet are conducted in Malaysian Ringgit (MYR). e2bet does not accept or process transactions in any foreign currency. The payment methods accepted by e2bet are as follows:

All payment methods must be registered in your own name. e2bet does not permit deposits or withdrawals using third-party accounts. If detected, e2bet reserves the right to freeze the account and withhold the balance pending the completion of an investigation.

E2bet does not charge any transaction fees for deposits or withdrawals on the Platform's end. However, your payment service provider may impose separate charges that are beyond e2bet's control. Please review your payment provider's terms for further details.

E2bet offers a variety of bonuses and promotions to members from time to time, including welcome bonuses, reload bonuses, weekly cashback, free spins, and a VIP loyalty programme. All bonuses are subject to the specific terms stated in each promotional offer.

The general terms applicable to all e2bet bonuses are as follows:

• Each bonus carries a rollover (turnover) that must be met before any winnings derived from a bonus may be withdrawn.
• Example: A MYR 100 bonus with a 10x rollover requirement means you must place a total of MYR 1,000 in wagers before any winnings can be withdrawn.
• Bonuses cannot be transferred between accounts or directly converted to cash.
• Each member is entitled to claim any promotion once only, unless stated otherwise.
• Bonus validity periods are as stated in the respective promotional terms. Expired bonuses will be automatically cancelled.
• E2bet reserves the right to void any bonus if there is evidence of abuse, cross-account coordination, or any attempt to exploit the promotions system.

E2bet offers a wide variety of games including slots, Live Casino (Baccarat, Roulette, Blackjack, Sic Bo), Sports Betting (football, badminton, cricket, e-sports), virtual sports, and progressive jackpots. Each game category is subject to specific rules available in the relevant section of the Platform.

General rules applicable to all game types on e2bet:

• All game results are final once a round is completed and cannot be altered at a member's request.
• In the event of a technical disruption during gameplay, e2bet will endeavour to restore the bet to its last valid state. If restoration is not possible, the affected bet will be refunded to the member's account.
• Minimum and maximum bet limits vary by game type and are clearly stated at each table or game round.
• For Live Casino, the dealer's decisions and live game mechanics are final, and e2bet bears no responsibility for any disputes arising from live game outcomes.
• For Sports Betting, all odds are subject to change until the bet is confirmed by the system. Once confirmed, bets cannot be cancelled.

E2bet uses a Random Number Generator (RNG) that has been certified and audited by an independent body to ensure fairness across all RNG-based games. The paytable for each slots game and other casino games can be viewed within the game interface itself.

E2bet maintains a zero-tolerance policy towards fraud, system manipulation, and any unlawful activity on our Platform. The following activities are strictly prohibited and may result in immediate account closure and potential legal action:

• Use of automated software, bots, scripts, or any other technological tools to play games or place bets automatically.
• Owning, operating, or using more than one e2bet account (duplicate accounts).
• Using another person's identity information to register or use the Platform.
• Any attempt to hack, breach, or interfere with e2bet's security systems.
• Use of the Platform for money laundering or any other illegal financial activity.
• Colluding or cooperating with other members to manipulate e2bet's game systems or promotions.
• Spreading false or misleading information about e2bet to the public or media.
• Transferring balances between different e2bet accounts without official authorisation from e2bet.

E2bet reserves the right to close or suspend any member account at any time, with or without reason, particularly under the following circumstances:

• Breach of any provision under these Terms & Conditions.
• Recommendations or requests from authorities or law enforcement agencies.
• Failure by a member to provide the requested identity verification documents within the specified timeframe.
• Accounts that have been inactive for more than 12 consecutive months.
• Closure request initiated by the member themselves.

Members may also request account closure at any time by contacting the e2bet customer support team. For accounts closed at the member's request, any remaining balance (after deducting bonuses that have not met rollover requirements) will be refunded via the original payment method within 3–5 business days.

For accounts closed due to a breach of terms, e2bet is not obligated to refund any remaining balance in the account if the closure was caused by fraudulent activity or a serious violation of this agreement.

E2bet provides the Platform on an "as is" basis and makes no guarantee that the service will be available at all times without interruption, free from errors, or fully protected against cybersecurity threats. e2bet is not liable for:

• Losses arising from technical disruptions, internet outages, or hardware issues on the member's end.
• Winnings that cannot be credited due to a failure on the part of a third-party system (game provider, bank, or digital wallet).
• Indirect, incidental, or consequential loss or damage arising from the use of the Platform.
• Any loss of data or account information resulting from a member's failure to keep their login credentials secure.

E2bet is committed to protecting the privacy and personal data of all members in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). The collection, processing, and storage of your personal data is carried out in accordance with the e2bet Privacy Policy, which forms part of this Agreement.

By registering an e2bet account, you consent to e2bet collecting and processing your personal data — including your name, identification number, email address, phone number, financial information, and Platform usage data — for the following purposes:

• Identity verification and fraud prevention.
• Processing of deposit and withdrawal transactions.
• Account and promotional communications (if you have agreed to receive marketing notifications).
• Platform usage analytics for service improvement.
• Compliance with all applicable laws and regulations.

E2bet will not sell, rent, or share your personal data with third parties for marketing purposes without your explicit consent. For full details on how we handle your personal data, please read Privacy Policy in full.

E2bet takes problem gambling seriously and is committed to promoting responsible gaming among all members. Our Platform provides a range of gaming management tools that you can activate yourself through your account settings:

• Deposit limit – Set daily, weekly, or monthly deposit limits to manage your spending.
• Loss limit – Set a maximum limit on how much you are willing to lose within a given period.
• Session time limits – Set session time limits with automatic reminders.
• Cool-off Period – Temporarily suspends account access for between 24 hours and 30 days.
• Self-Exclusion – Blocks account access for an extended period of up to 5 years.

If you or someone you know is struggling with a gambling problem, please seek immediate help via Talian Kasih 15999 – a free counselling service operating 24 hours a day in Malaysia. e2bet fully supports responsible gambling initiatives and works closely with relevant bodies in Malaysia to maintain a safe and healthy gambling environment.

E2bet is committed to resolving any disputes or complaints from members promptly, fairly, and transparently. If you have a complaint regarding gameplay, a transaction, or any e2bet service, please follow the procedure below:

1. Step 1: Contact the e2bet customer support team via Live Chat or email at support@e2bet-khelo.net, providing full details of your complaint.
2. Step 2: Our team will acknowledge receipt of your complaint within 24 hours and provide a case reference number.
3. Step 3: An investigation will be conducted and an initial response will be provided within 3 working days.
4. Step 4: A final resolution will be reached within 14 working days from the date the complaint is received.

E2bet's decision in any dispute relating to games and system outcomes is final and binding, unless there is clear evidence of a technical error on e2bet's part that can be verified through system logs.

E2bet reserves the right to amend, modify, or update these Terms & Conditions at any time at our sole discretion. Amendments take effect immediately upon publication on the Platform. It is your responsibility to review these Terms & Conditions periodically to ensure you remain informed of the latest applicable terms.

Your continued use of the e2bet Platform after any amendments are published constitutes your acceptance of the revised terms. If you do not agree with any amendment, you should stop using the Platform and may request account closure in accordance with the procedure set out in Section 7.

This Agreement is governed by and construed in accordance with the laws of Malaysia. Any dispute arising from or in connection with this Agreement that cannot be resolved through negotiation shall be subject to the exclusive jurisdiction of the competent courts of Malaysia.