Your privacy is our priority. This Privacy Policy clearly explains how e2bet collects, uses, stores, and protects the personal data of all members in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia.
Six core principles that underpin e2bet's approach to protecting the personal data of every member in Malaysia.
All data handling practices at e2bet fully comply with the Personal Data Protection Act 2010 (PDPA) of Malaysia. We respect your rights as a data subject and ensure that every instance of data collection has a legitimate and transparent purpose.
Your personal and financial data is protected at all times with 256-bit SSL encryption. Sensitive information such as identification numbers, banking details, and passwords is stored in an encrypted format that cannot be read without the correct decryption key.
E2bet has never sold, rented, or traded members' personal data to any third party for marketing purposes, and never will. Your data belongs to you, and we use it solely for the purposes you have consented to.
Every e2bet member has the full right to access, correct, restrict, or request the deletion of their personal data. Requests can be submitted easily via our customer support email, and we are committed to responding within 14 business days.
Member personal data is stored on servers protected by advanced firewalls, intrusion detection systems, and multi-layered access controls. Only authorised personnel may access member personal data, and every access is logged for audit purposes.
In the event of a data breach that may affect your personal information, e2bet is committed to notifying you within 72 hours of the breach being detected, in line with international data protection best practices and Malaysia's PDPA requirements.
This Privacy Policy ("Policy") is published by e2bet ("we", "Platform", or "e2bet"), the operator of an online betting platform accessible at e2bet-khelo.net. This Policy explains how we collect, use, disclose, store, and protect your personal data when you use e2bet's services.
E2bet's Privacy Policy is established in compliance with the requirements of the Personal Data Protection Act 2010 (PDPA) Malaysia, which is the primary legislation governing personal data processing in Malaysia. We take our responsibilities as a data controller seriously and are committed to ensuring your personal data is handled in a transparent, lawful, and secure manner.
By registering an e2bet account or using any of our services, you consent to the processing of your personal data in accordance with the terms set out in this Privacy Policy. If you do not agree with this Policy, please discontinue use of the Platform and contact us to close your account.
E2bet collects various types of personal data from members depending on their interactions and the services used. The following is a comprehensive list of personal data we may collect:
| Data Category | Type of Information | Requirements |
|---|---|---|
| Identity Data | Full name, MyKad/passport number, date of birth, gender, nationality | Required |
| Contact Data | Email address, mobile phone number, residential address | Required |
| Financial Data | Bank account number, bank name, digital wallet details (Touch 'n Go eWallet, GrabPay, Boost, DuitNow) | Required |
| Transaction Data | Deposit history, withdrawal history, betting history, account balance | Required |
| Technical Data | IP address, device type, web browser, operating system, login session data | Automatic |
| Usage Data | Games played, session duration, game preferences, betting patterns | Automatic |
| Communication Data | Live Chat conversation records, customer support emails, complaint feedback | Where Applicable |
E2bet only collects personal data that is strictly necessary for the stated purposes. We do not collect sensitive data categories such as health information, religious beliefs, or political views unless required by law.
E2bet collects your personal data through several key methods. It is important that you understand each of these collection methods so you can make informed decisions about your use of our Platform:
E2bet processes your personal data solely for legitimate and transparent purposes. Each processing purpose has a solid legal basis under Malaysia's PDPA 2010. The following are the primary purposes for which we use your personal data:
E2bet will not process your personal data for any purpose not stated above without first obtaining your renewed consent.
E2bet does not sell or disclose your personal data to third parties for their own marketing purposes. However, in the course of operating our platform, there are limited situations where we need to share personal data with certain parties:
E2bet employs comprehensive technical and organisational security measures to protect your personal data from unauthorised access, loss, alteration, or improper disclosure.
Key security measures we have implemented include:
Data Retention Period: e2bet retains your personal data for as long as your account remains active. Following account closure, we retain the necessary records for 7 years in accordance with Malaysian legal requirements on financial record-keeping and anti-money laundering (AMLA). After this period, data will be securely deleted or anonymised.
The e2bet website uses cookies and similar tracking technologies to enhance the user experience, analyse website traffic, and maintain platform security. Cookies are small text files stored on your device when you visit our website.
Types of cookies used by e2bet:
You may manage or delete cookies at any time through your web browser settings. However, removing essential cookies may affect the functionality of the e2bet platform and your gaming experience. For guidance on managing cookies in your browser, please refer to the help section of the browser you are using.
Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data held by e2bet. We are committed to respecting and facilitating the exercise of these rights:
You have the right to request a copy of the personal data we hold about you. We will provide this information within 21 working days.
If your personal data is inaccurate or incomplete, you have the right to request that we correct or complete it promptly.
You may withdraw consent for marketing data processing at any time without affecting the validity of any processing carried out prior to withdrawal.
You have the right to object to the processing of your personal data for direct marketing purposes, and we will cease such processing immediately.
In certain circumstances, you may request that we restrict how we process your personal data while a dispute is being resolved.
If you are dissatisfied with how e2bet handles your data, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia.
To exercise any of the rights above, please submit a written request to support@e2bet-khelo.net by stating the right you wish to exercise along with sufficient details for us to process your request. We may require identity verification before processing any request relating to personal data rights.
E2bet is an online betting platform that may only be used by individuals aged 18 and above. We do not intentionally collect, process, or store any personal data from individuals under the age of 18.
If we discover that we have inadvertently collected personal data from an individual under the age of 18, we will take the following steps immediately:
E2bet reserves the right to amend, update, or modify this Privacy Policy at any time to reflect changes in our data processing practices, new legal requirements, or platform improvements. Any material amendments will be communicated to you via:
Your continued use of the e2bet platform following the publication of any amendments to this Privacy Policy will be deemed as your acceptance of the updated terms. We encourage you to review this Privacy Policy periodically — at least every three months — to stay informed about how we protect your personal data.
If you do not agree with any amendments made, you have the right to close your account and request the deletion of your personal data (subject to the legal retention requirements set out in Section 6).
E2bet has appointed a Data Protection Officer responsible for ensuring compliance with this Privacy Policy and handling all privacy-related enquiries from members. If you have any questions, concerns, or requests regarding your privacy and personal data, you may reach us through: